FAQ
FAQ
About Our Products
What ingredients are in your non-alcoholic mixers?
All of our mixers are made with real fruit juices, fresh herbs and spices and botanical extracts. You can find the full list of ingredients for each product on its individual page.What is the shelf life of your mixers?
Our mixers have a shelf life of 24 months from the bottling date when stored properly. Each bottle is stamped with a "Best By" date for your reference.Do I need to refrigerate my bottle? How long does it keep once opened?
After opening we recommend refrigerating and enjoying within 2 weeks.Orders
What’s the status of my order?
Please allow 2-5 business days for your order to be processed. You can check your order status through our self-service portal. Simply enter your order number and email address to check your latest order status.Can I cancel or make changes to my order?
Due to high order volumes and our goal to process and ship your order as quickly as possible, we cannot cancel or modify an order once it has been placed.Can I update my shipping address?
Unfortunately, in an attempt to expedite our shipping process and get orders out as quickly as possible, we cannot make any changes to an order once it has been processed. However, we do recommend reaching out to the shipping provider listed on your tracking email in order to ensure that your package arrives to the correct address.Can I use more than one discount?
Only one special promo, reward offer, or referral code may be applied per order. We do not allow any discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales or Refer a Friend.How do I apply my discount code or gift card?
On your checkout page, you'll want to enter your discount or gift card code into the "Gift card or discount code" bar and click apply. Your total amount will then be updated!
Shipping
Where do you ship?
We currently ship to the United States. We do not ship to international addresses or PO Boxes at this time.How much is shipping?
We offer free shipping over $70 to the 48 contiguous states. Please know that free shipping only applies before taxes and after discount codes have been applied. For orders shipping to Alaska and Hawaii, we charge a $15 flat-rate fee. For orders below $70 shipping to the 48 contiguous states, we charge flat-rate shipping fees based on order value.When can I expect my order to arrive?
We typically ship within 2-5 business days from our warehouse in Nashville, TN. Once your package leaves our warehouse, it can take 1-6 business days to reach you. Check out the map below for an estimated transit time.Can I expedite my order?
We do not offer expedited shipping at this time.Why does my tracking number still say "label created"?
Because of the significant increase in online shopping this year, UPS is handling more packages than ever. Unfortunately, this has resulted in delays in packages being scanned into their system. While this typically results in a delay of 3-4 days, we've also seen it take up to 10 days to see any movement. We know the delays can be frustrating, but rest assured that your package has been shipped and is at one of UPS's facilities, and they will process and deliver it as soon as they can.What happens if my package is lost or stolen?
We’re so sorry to hear that! Once your package leaves our warehouse, we are not liable if it is lost or stolen. If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps.- If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your carrier for more information.
- Check with your neighbors, lobby attendant, or front office (if applicable) to see if the package was left there.
- Reach out to your local UPS facility.